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Legal

Terms of Service

Last updated: February 2026

1. Acceptance of Terms

By accessing or using Filld's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use our services.

2. Description of Service

Filld provides automated scheduling, cancellation recovery, AI voice receptionist, and front desk automation services for dental practices. Our AI-powered system monitors your schedule, detects cancellations, contacts patients, answers calls, and writes outcomes back to your practice management software.

3. Account Registration

To use Filld, you must create an account and provide accurate, complete information. You are responsible for maintaining the security of your account credentials and for all activities under your account.

4. Subscription and Billing

  • Filld offers a 14-day free trial for new customers at no charge
  • After the trial period, subscriptions are billed monthly based on your selected plan
  • You may cancel your subscription at any time; service continues until the end of the current billing period
  • If your trial converts to a paid subscription and you request cancellation within 48 hours of first charge, we will issue a full refund
  • No refunds are issued for partial billing periods after the 48-hour window
  • Starter plan usage fees (per filled slot) are billed at the end of each billing cycle, capped at $699/mo total

5. Your Responsibilities

You agree to:

  • Provide accurate patient and practice information
  • Obtain necessary consent from patients for SMS and voice communications
  • Comply with all applicable healthcare regulations including HIPAA and TCPA
  • Not use the service for any unlawful purpose
  • Maintain accurate scheduling and patient contact information

6. SMS Communications

Filld sends SMS messages to patients on behalf of healthcare practices for appointment scheduling, cancellation recovery, reminders, and confirmations.

  • Program Name: Filld Appointment Notifications
  • Message Frequency: Varies. Patients may receive up to 5 messages per month related to appointment availability and scheduling.
  • Message and Data Rates: Message and data rates may apply. Contact your wireless carrier for details.
  • Opt-In: Patients opt in when their healthcare provider registers them in the Filld system with explicit consent on file.
  • Opt-Out: Patients may opt out at any time by replying STOP to any message. No further messages will be sent after opt-out.
  • Help: Reply HELP for assistance or contact info@filld.io.
  • Supported Carriers: Compatible with all major US wireless carriers.
  • Carrier Liability: Wireless carriers including T-Mobile are not liable for delayed or undelivered messages.
  • Privacy: Patient phone numbers are not shared with third parties for marketing. See our Privacy Policy.
  • Full SMS Terms: See our SMS Consent & Opt-Out page.

7. Service Availability

We strive for 99.9% uptime but do not guarantee uninterrupted service. We are not liable for any damages resulting from service interruptions, delays, or failures.

8. Limitation of Liability

Filld's liability is limited to the amount you paid for the service in the 12 months preceding any claim. We are not liable for indirect, incidental, special, or consequential damages, including lost revenue or profits.

9. Intellectual Property

Filld and its logo, features, and functionality are owned by Filld, Inc. and protected by copyright, trademark, and other intellectual property laws.

10. Termination

Either party may terminate this agreement at any time. Upon termination, your access to the service will be disabled, and we will delete your data in accordance with our Privacy Policy within 30 days.

11. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions.

12. Dispute Resolution

Any dispute arising out of or relating to these Terms shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration shall take place in New York, New York. Each party shall bear its own costs and attorney fees.

13. Changes to Terms

We may update these terms from time to time. We will notify you of material changes via email or through the service. Continued use after changes constitutes acceptance.

14. Contact

For questions about these terms, contact us at: info@filld.io