Legal

SMS Consent & Opt-Out

Last updated: February 2026

About Our SMS Program

Filld sends appointment-related SMS messages to patients on behalf of dental practices. When an appointment becomes available due to a cancellation, patients who have opted into their practice's notification list are texted about the newly available slot. Messages are strictly transactional and appointment-related only — no marketing or promotional messages are ever sent.

How Patients Opt In

Patients are added to a practice's fill pool only after providing explicit consent through one of the following methods:

1. In-Office Written Consent

When visiting their dental practice, patients are presented with a Communication Consent Form that includes clear SMS opt-in language:

2. Digital Consent via Practice Portal

Some practices collect consent through their patient intake forms or patient portal. The digital consent form collects the patient's mobile number and requires an explicit checkbox confirming SMS opt-in before submission.

3. Waitlist Registration

A patient's mobile number is only added to the practice's active fill pool after signed consent is on file. Practice staff manually add the patient to the notification list through the Filld dashboard, confirming consent has been obtained.

Sample Messages

Filld for Bright Smile Dental: An appointment opening is now available on Tues March 4 at 2:00 PM. Reply YES to claim or NO to pass. Reply STOP to opt out. Msg & data rates may apply.

Filld for Bright Smile Dental: Your appointment is confirmed for Tues March 4 at 2:00 PM. We look forward to seeing you! Reply STOP to opt out. Msg & data rates may apply.

Filld for Bright Smile Dental: You have been opted in to appointment notifications. Msg frequency varies. Msg & data rates may apply. Reply HELP for help. Reply STOP to opt out.

Message Frequency

Message frequency varies based on appointment availability at the patient's dental practice. Patients typically receive up to 5 messages per month. Messages are only sent when a relevant appointment slot becomes available.

STOP — How to Opt Out

Reply STOP to any message to immediately opt out of all future SMS communications.

Opt-out is honored within seconds and recorded permanently. No further messages will be sent.

You will receive the following confirmation:

Filld: You have been unsubscribed and will no longer receive appointment notifications. Reply HELP for help or contact info@filld.io. Msg & data rates may apply.

You can also contact your dental practice directly, call us at (518) 290-0522, or email info@filld.io to request removal from the messaging program.

HELP — Get Assistance

Reply HELP to any message for assistance with our SMS program.

You will receive the following response:

Filld Appointment Notifications: For help, call (518) 290-0522 or email info@filld.io. Visit filld.io/sms-consent for full program details. Reply STOP to opt out. Msg & data rates may apply.

Message & Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. Filld does not charge patients for receiving messages. Contact your carrier for details about your messaging plan.

Supported Carriers

SMS messages are supported on all major US carriers including AT&T, T-Mobile, Verizon, Sprint, and their subsidiaries. Wireless carriers including T-Mobile are not liable for delayed or undelivered messages. Service may not be available on all carriers.

Privacy

Patient phone numbers and personal information are never sold, shared with third parties for marketing purposes, or used for any purpose unrelated to appointment notifications. For full details, see our Privacy Policy.

Contact

For questions about our SMS program, contact us at: info@filld.io or call (518) 290-0522.